All our orders go through at least five necessary processes before they are shipped: 1. Material procurement -> 2. Product production -> 3. Product verification -> 4. Product inspection -> 5. Complete shipment.

The total time is also divided into two parts: order processing time and shipping time. Steps 1 to 4 are processing time, and step 5 is shipping time. Please use the timeline below to estimate the approximate time required from placing an order and paying to receiving the goods.

Disclaimer: This website is not responsible for delivery delays caused by the following situations

Natural disasters in the country or region of the destination causing traffic congestion

The country or region of the destination takes longer than normal time to conduct routine inspections on the shipped goods

Disclaimer: This website is not responsible for delivery delays caused by the following situations:

Natural disasters in the country or region of the destination cause traffic congestion

The time for routine inspection of the shipment in the country or region of the origin exceeds the normal time

Customs conditions in the country of shipment take a long time

The consignee does not sign for the goods for any reason.

What is your return policy?

You can return any unsatisfactory item within 30 days of purchase, including sale items, clearance items, and items received as gifts. The 30-day return period starts from the date your order was shipped. Items can be returned in their original condition for a refund of the return amount.

How long does it take to process a return?

Once your return item is shipped to us, it can take up to 5-10 business days for our fulfillment center to process the return. Return process within 30 days of purchase: Enter your order number and postal code here to start the return process. (You can find your order number in the order confirmation email we sent you, or you can log in to your account and visit the "My Account" page).
Then, please follow the instructions below:
Select the item you want to return*. *Note: If the item is final sale or non-returnable, there is no return option.
Select the refund payment method and the reason for the return. Once you have added the items, click "Continue".
Select the return method.
Return process within 30 days of purchase:
Send an email to [email protected].
Please let us know what you would like to return, including:
Order number
Return details
Reason for return
Our team will contact you with details on how to process and return your order.

How do I mail my return?

Start a return or exchange online and you will receive a mailing label so we can box and ship your item. You will receive an email once we have received your return and processed your refund.

Please allow 5-10 business days for your return to be processed and 3-5 business days for your refund to appear on your bank statement.